Shipping

Shipping Policy

At 13 Lives, we want to make your shopping experience as enjoyable and straightforward as possible. That’s why we’re proud to offer 100% FREE shipping Australia-wide on all orders! 🎉 We believe in our products and want to ensure you can easily get them without any added costs. Whether you're in the bustling cities or the beautiful countryside, we’ve got you covered!

Processing and Delivery Time: Your order will be processed and dispatched from our Sydney warehouse within 2 business days. Once your order is on its way, you’ll receive a confirmation email containing your Australia Post tracking number. Typical transit times for regular delivery are 3 - 7 business days.

🚨 Important: Once your order leaves our warehouse, it’s in the capable hands of Australia Post, and we can no longer control the delivery process. If you selected a tracked delivery option, you will receive updates from both us and Australia Post to keep you informed every step of the way.

Returns and Exchanges: We stand by our products and want you to be completely satisfied with your purchase. That’s why we offer hassle-free returns and exchanges! 🌟 You can return or exchange items within 30 days of receiving your order—no fuss, no hassle!

Please note that refunds will only be issued after all items from your original package, including any free promotional items, have been returned to us.

Before initiating a return, please reach out to us first! Most issues can be resolved quickly, and we’re here to help ensure you have a fantastic experience with 13 Lives.

If you have any questions or need assistance, don’t hesitate to contact us at info@13lives.com. We’re here to support you!