Privacy

Privacy Policy

This Privacy Policy explains how 13 Lives collects, uses, discloses, and protects personal information obtained through its website. By visiting or using our website, you agree to the practices described in this policy.

Information We Collect

When you visit the 13 Lives website, we may automatically collect certain information about your visit, including:

• IP address
• Browser type and version
• Operating system
• Referring website (if applicable)
• Pages viewed
• Time spent on the site
• Date and time of your visit

This information is collected through web log files and cookies and is used for system administration, troubleshooting, security, and the production of aggregated statistical data. These statistics do not identify individual users and may be made publicly available.

Personal Data

When you submit forms on our website, register an account, or make a purchase, you may provide personal information, such as:

• Name
• Email address
• Phone number
• Payment details (where relevant)
• Shipping address (where relevant)

This data is collected to provide you with services such as fulfilling orders, managing your account, responding to inquiries, and improving your experience with 13 Lives.

Use of Your Information

13 Lives will only use your personal information for legitimate purposes, including:

• Administering, supporting, and improving our website and services.
• Personalizing your experience and tailoring marketing communications.
• Contacting you to obtain feedback on our products and services.
• Processing payments and fulfilling orders.

We may use your information to assess the services that interest you, and with your consent, we may send you promotional offers. You have the right to opt out of receiving marketing communications at any time.

Disclosure of Information

13 Lives respects your privacy and will not disclose your personal data to third parties without your explicit consent, except:

• When required by law or legal process.
• When necessary to prevent or investigate fraudulent activities or misuse of our website.
• To trusted third-party service providers who assist in the operation of our website and business, such as payment processors and logistics partners, provided they adhere to strict confidentiality obligations.

Data Protection

13 Lives complies with applicable Australian and international privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988.

When collecting personal information through electronic forms on our website, we will clearly state the purpose for which the data is being collected. Completing and submitting forms is voluntary. The information will only be used for the specified purpose and will not be shared without your consent unless required by law.

Users who log in via social media platforms like Facebook or Google provide us with their name and email address, which are used to create their account and facilitate the checkout process. You may request the deletion of your data or account at any time by contacting us via the website’s contact page.

Security of Your Information

13 Lives uses industry-standard security measures, including 128-bit SSL (Secure Socket Layer) encryption technology, to protect your personal and financial information during transmission. SSL encryption ensures that your data is protected from unauthorized access. However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

If you have any questions about our security measures, please contact us at info@13-lives.com.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, analyze site traffic, and customize content. You can adjust your browser settings to refuse cookies, but doing so may affect the functionality of certain website features.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Withdraw your consent to the processing of your personal data, where applicable.

To exercise these rights, please contact us at info@13-lives.com.

Third-Party Websites

Our website may contain links to external websites not operated by 13 Lives. This privacy policy applies solely to information collected through our website. We are not responsible for the privacy practices or content of third-party websites. Please review the privacy policies of any external sites you visit.

Changes to This Privacy Policy

13 Lives reserves the right to update this privacy policy at any time to reflect changes in legal requirements or our data practices. Any modifications will be effective immediately upon posting on this page. Continued use of our website constitutes your acceptance of any changes.

Contact Information

If you have any questions about this privacy policy or how we handle your data, please contact us at info@13lives.com.