Guess what, friend!! Shipping is free for all orders $100 or over in australia. Orders below $100 will be calculated upon checkout and determined by shipping location. Additionally, you can choose either standard or express delivery to suit your needs. International orders over $150 will be free! If the order is below $150, shipping will be calculated upon checkout.

Yes, we ship internationally! Right now, we ship our amazing products to the u.S.A. And new zealand only. Other countries will be added soon. International shipping rates will be calculated at checkout, and delivery times vary from 2 to 5 weeks depending on your location and the shipping method selected. Any orders over $150 will automatically receive free shipping!

Please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Your local customs office can assist you with any further information regarding these fees.

Your order will be processed and dispatched from our warehouse in sydney, australia, within 2 business days. Once your order is shipped, you will receive a confirmation email that includes your australia post tracking number. Typical transit times for regular delivery are 3 - 7 business days.

Important: once orders leave our warehouse, they are now the responsibility of australia post and are, therefore, out of our control. If you have selected a tracked delivery option at the checkout, you will receive correspondence not only from us but also from australia post with your tracking information.

Please note - we cannot be responsible for packages left unattended by australia post. Once an item has been 'delivered' via our tracking system you must consult with australia post for any inquiries relating to your delivery. Australia post will only hold your item at the post office for a certain period. If after this period, your package is returned to our warehouse you will be responsible for paying for the re-shipping cost back to you. If you have any questions about your order please email us at info@13lives.Com or use the contact us form and our customer service team will assist you asap with your enquiry.

As mentioned above, once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us but also from Australia Post with your tracking information.

Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia post for any inquiries relating to your delivery. Please make sure that the name and shipping address specified on your order is correct. Unfortunately, we cannot replace lost items if this information was entered incorrectly.

If your order is damaged in transit, please email us at info@13lives.Com or use the contact us form, and our customer service team will resolve this for you as quickly as possible.