Shipping policy

We offer free shipping Australia-wide on all orders, with no minimum spend.

Order processing

Orders are typically processed and dispatched within 1–2 business days. During peak periods, dispatch times may vary slightly.

Delivery times

Estimated delivery times once dispatched:

• Metro areas: 2–5 business days

• Regional areas: 3–7 business days

These timeframes are estimates and may vary due to courier delays or external factors outside our control.

Tracking

All orders are shipped with tracking. You’ll receive tracking details once your order has been dispatched.

International shipping

At this time, 13 Lives ships within Australia only. We do not currently offer international shipping.

Delivery issues

Please ensure your delivery address is correct at checkout. 13 Lives is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Questions

If you have any questions about shipping or delivery, please contact our support team.