Refund

Refund Policy
At 13 Lives, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’ve got you covered with our hassle-free refund policy! 🌟
Returns and Eligibility:

• You can return items within 30 days of receiving your order.
• To be eligible for a refund, all items must be in their original condition and packaging, including any free promotional items that came with your order.

How to Request a Refund:

• Contact Us: Before returning any items, please reach out to our customer service team at info@13lives.com or use the Contact Us form on our website. Most issues can be resolved quickly, and we’re here to help!
• Return the Items: Once approved, please return the items to the address provided by our team. Ensure they are securely packaged to prevent any damage during transit.

Refund Process:

• Refunds will be processed once all returned items are received and inspected.
• You will receive a confirmation email once your refund has been initiated. The refund will be issued to the original payment method used at the time of purchase.

No Hassle, No Worry! We believe in standing by our products, which is why our return process is designed to be as easy and straightforward as possible. If you’re not happy, we want to make it right—no hassles, no stress!
If you have any questions about your refund or our policy, please don’t hesitate to contact us. We’re here to ensure you have a positive experience with 13 Lives!