Frequently Asked Questions

Where do you ship?

We currently ship within Australia only. We do not offer international shipping at this time.

Do you offer free shipping?

Yes. We offer free shipping Australia-wide on all orders, with no minimum spend.

How long does shipping take?

Orders are typically processed within 1–2 business days.
Estimated delivery times once dispatched:

• Metro areas: 2–5 business days

• Regional areas: 3–7 business days

Delivery times are estimates and may vary due to courier delays.

Will I receive tracking?

Yes. All orders are shipped with tracking. Tracking details are sent once your order has been dispatched.

Can I cancel or change my order?

If your order has not yet been dispatched, contact us as soon as possible and we’ll do our best to help. Once an order has been dispatched, changes or cancellations are not possible.

Do you accept returns?

Due to the nature of supplements, we do not accept returns or refunds for change of mind once an order has been placed and dispatched, or if the product has been opened or used.

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery and we’ll assist you.

Are your supplements safe?

All 13 Lives products are formulated with quality and compliance in mind. We recommend using supplements as directed and consulting a qualified health professional if you have any medical conditions or are taking medication.

How should I store my supplements?

Store products in a cool, dry place away from direct sunlight. Always keep supplements out of reach of children.

Do you make medical claims?

No. Our products are intended to support general health, wellbeing, and performance. They are not intended to diagnose, treat, cure, or prevent any medical condition.

How can I contact you?

If you have any questions, you can contact our support team and we’ll get back to you as soon as possible.